Ordering & Shipping Info

Ordering & Shipping Information

 

Ordering 

Your order will be processed and shipped within 7 business days of receipt. Please allow for this time when ordering. We make small batches to keep our high quality products the freshest. You will receive an order confirmation via email, with an estimated ship date and any notifications of out of stock products.

 

Backorders 

We do not ship backorders. If an item is out of stock you will be notified. Please let us know if you would like to be notified when the item is back in stock. Otherwise, please re-order items that are not currently in stock at a later date.

 

Shipping

We ship USPS Priority Mail. Once your order has shipped, it should take 2-3 business days to be delivered.

For faster shipping please call us directly to order.

 

Returns & Damages

All correspondence for returns and damages can be made to: 530-798-3140 or infuse@ncherbandtea.com.
   
Returns
Please save the Invoice that comes with the shipment. You will need this in order to complete a return.
Please contact us first if you would like to return any product.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange. 
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. 
To complete your return, we require the Invoice that comes with the original shipment.
    
Damages
Please open and inspect your products immediately upon arrival in case of any damages. Damage to the box may not indicate that the products inside are damaged. Please open and go through each item if you suspect damages. Contact us within 7 business days of the delivery of your package to report any damaged items. Keep all packaging and damaged items for further instructions from us. We will replace any damages in the normal shipping time (receipt of products within 7 days).
     
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. You will see this refund as a credit on your next credit card statement, typically within 30 days. We cannot control nor are we responsible for how long it takes for you to receive your refund back on your credit card. We will send you a confirmation of the refund being processed for your records.
     
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us directly.
     
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
     
Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, contact us directly.
     
Shipping
Original shipping costs are non-refundable.
Returns: You will be responsible for paying for your own shipping costs for returning your item. 
Damages: Your replacement item(s) will be shipped to you at no additional charge.
We are not responsible for any lost returns sent to us. You will have to put in a claim with the shipping carrier.